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The "Help & FAQs" set out the terms and conditions (the "Terms and Conditions") by which the products and services listed on this website (the "Site") are sold and /or provided to you. Please read these Terms and Conditions carefully before purchasing any of the products and/or services listed on the Site. You should understand that by purchasing any of the products and/or services offered on this Site, you agree to be bound by these Terms and Conditions. Please also take note that the Terms and Conditions will only be posted on the Site, and that we may make changes to the Terms and Conditions at any time without any prior notification being given. You should visit the Site regularly to ensure that you are kept informed of the latest Terms and Conditions.
These Terms and Conditions apply when 1) you purchase products and/or services from Fitlion through this Site, and 2) you purchase products and/or services that will be provided by any party who has been authorised by Fitlion to sell products and/or services on this Site.
Fitlion delivers to anywhere within Peninsular Malaysia and East Malaysia. To avoid shipping delays, please select the correct Region when checking out.
If you have received a damaged or defective during delivery, we’ll ship to you a replacement of the exact item. In order to do so, please email us at firstname.lastname@example.org within 7 days of your delivery. Our Customer Care Agents will contact you as soon as possible. However, if the item is no longer in stock, the amount would be credited back to your card. If you have made payment by Fund Transfer, an online store credit (proFITS) would be provided instead.
Fret not! First, do a quick check if you have received the correct package with your corresponding order number reflected on the packaging. If you are indeed missing an item, please email us at email@example.com and our Customer Care Agents within 7 days of receiving your order and we arrange a redelivery of your missing item.
We’re so sorry for mixing up your order! Please email us at firstname.lastname@example.org within 7 days of receiving your order and we’ll provide an exchange for the item you’ve ordered. However, if the item is no longer in stock, the amount would be credited back to your card. If you have made payment by Fund Transfer, an online store credit (proFIT$) would be provided instead. Items returned must not be used or expired. It must be in it original packaging, unopened and/or the seal intact.